I was a tad upset with the high bills I was receiving for my mobile. I went into an 02 shop yesterday and asked why my bills were so high. Immediately they reduced my monthly standing from £70+ to £16. When I asked them they said well you've paid off your iPhone 5 so you are allowed a reduction (!). So, I asked ever so gently why they hadn't told me and would I receive a rebate.
You must be joking.......